Privacy Policy

1. Introduction

Welcome to Travolya Travel & Tourism (“Travolya”, “we”, “us”, or “our”).

We are committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable laws, including the Turkish Personal Data Protection Law (KVKK – Law No. 6698).

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you:

Visit our website: www.travolya.com
Use our services (bookings, inquiries, consultations)
Communicate with us via email, phone, WhatsApp, or social media
Subscribe to newsletters or marketing communications

If you do not agree with this Privacy Policy, please refrain from using our services

2. Data Controller (Veri Sorumlusu)

For the purposes of the KVKK, Travolya acts as the Data Controller (Veri Sorumlusu).

Company Name: Travolya Travel & Tourism
Address: Bağlarçeşme Mah. 1109 Sk. No:03, Panorama İş Merkezi, Esenyurt / İstanbul, Türkiye
Email: info@travolya.com
Phone: +90 212 699 00 98
Website: www.travolya.com

Travolya operates under the regulations of TÜRSAB and applicable Turkish laws.

3. Information We Collect

3.1 Information You Provide

We may collect the following:

Personal Identification
  • Full name
  • Date of birth
  • Nationality
  • Gender
  • Passport details
  • National ID (when required)
Contact Information
  • Email address
  • Phone number (including WhatsApp)
  • Address
  • Country of residence

⚠️ Sensitive data is processed only with your explicit consent and solely for service delivery.

Religious Travel (Umrah)

  • Required documentation
  • Vaccination details
Travel Information
  • Destinations and travel dates
  • Flight and hotel preferences
  • Special requests (dietary, accessibility, etc.)
Payment Information
  • Payment details (processed securely via third-party providers)
  • Billing information
Visa & Documentation
  • Passport copies
  • Photos
  • Supporting documents
Medical Tourism (Sensitive Data)
  • Medical records and reports
  • Health information

3.2 Automatically Collected Data

  • IP address
  • Browser and device type
  • Website usage data
  • Cookies and tracking data

3.3 Third-Party Sources

We may receive data from:

  • Airlines and hotels
  • Visa authorities
  • Payment providers
  • Partner agencies

4. How We Use Your Data

We use your data for:

Service Delivery
  • Booking flights, hotels, transfers
  • Visa processing
  • Organizing tours and Umrah trips
  • Medical tourism coordination

 

Marketing (With Consent)
  • Promotions and offers
  • Personalized recommendations

👉 You may withdraw your consent at any time.

 

Communication
  • Sending confirmations and updates
  • Customer support

 

Business Improvement
  • Website analytics
  • Service development
Legal Compliance
  • Meeting KVKK obligations
  • Complying with Turkish regulations

5. Data Sharing

We do not sell your data.

We may share data with:

  • Airlines and hotels
  • Visa authorities
  • Transfer companies
  • Insurance providers
  • Medical partners
  • Payment processors

Legal Disclosure

We may disclose data if required by law or authorities.

B2B Partners

We may share data with partner agencies when bookings are made through them.

6. International Data Transfers

Due to the nature of travel services, your data may be transferred internationally (e.g., Saudi Arabia, EU countries, UAE, Egypt).

By using our services, you explicitly consent to such transfers.

We ensure:

  • Transfers are necessary for service delivery
  • Partners apply appropriate security measures
  • Compliance with KVKK requirements

7. Data Security

We implement:

Technical Measures
  • SSL encryption
  • Secure payment systems
  • Firewalls
  • Access controls
Organizational Measures
  • Staff training
  • Confidentiality agreements
  • Limited access
Data Breach Response

In case of a breach:

  • Authority notified within 72 hours
  • Users informed promptly

8. Data Retention

We retain data as follows:

  • Booking records: 10 years
  • Payment records: 10 years
  • Visa documents: 3 years
  • Medical data: 5 years
  • Marketing data: until consent withdrawal

After this, data is deleted or anonymized.

9. Your Rights (KVKK)

You have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Learn processing purposes
  • Know third-party sharing
  • Object to processing
  • Request compensation

How to Apply

Email: info@travolya.com

We respond within 30 days.

10. Cookies Policy

We use cookies for:

  • Website functionality
  • Analytics
  • Preferences
  • Marketing

You can manage cookies via:

  • Browser settings
  • Cookie banner

11. Third-Party Links

Our website may include external links.

We are not responsible for third-party privacy practices.

12. Children’s Privacy

We do not knowingly collect data from children without parental consent.

Parents are responsible when booking for minors.

13. Marketing Communications

We send marketing only with consent.

You can unsubscribe anytime via:

  • Email link
  • Contacting us

14. Social Media

We operate on social platforms.

Interactions are subject to the platform’s own privacy policies.

We are not responsible for how these platforms process your data.

15. Updates to This Policy

We may update this policy periodically.

Changes will be posted on our website.

Continued use means acceptance.

16. Governing Law

This policy is governed by:

  • KVKK (Law No. 6698)
  • Turkish Commercial Law
  • Electronic Commerce Law
  • TÜRSAB regulations